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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jack Brandes

Jack Brandes

October 30, 2025

5  out of  5
rating by Jack Brandes
"Gracie was amazing!! Thanks so much!!!"
We responded:
"She is! Thanks for the 5 Stars!"
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Minerva Gambayan

October 27, 2025

5  out of  5
rating by Minerva Gambayan
"Ayrin made our roof replacement claim process incredibly smooth and stress-free. She was easy to work with, very accommodating, and truly went above and beyond to find the best contractor for the job. Her professionalism and dedication made a potentially overwhelming situation feel manageable. Thank you, Ayrin, for your outstanding support!"
We responded:
"Thanks for the nice comments and thanks so much for your 5 Stars!"
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Ronald Gambayan

October 27, 2025

5  out of  5
rating by Ronald Gambayan
"We had an outstanding experience with our agent representative, Ayrin Yasis, following our son's recent accident. Dealing with a claim can be stressful, but Ayrin's coordination and efficiency made the entire process seamless. We were impressed with how smoothly everything was handled, and the high payout we received truly exceeded our expectations. Thank you, Ayrin, for your professionalism and support!"
We responded:
"Service first, that is one of our motto's in our office and Ayrin does it better than most!"
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Dale

October 26, 2025

5  out of  5
rating by Dale
"We have been policyholders with State farm and the Charleston‘s office for the good part of 30 years. We have never had anything but top-notch, five star service from their office and claims have always gone smoothly. From the office staff to the claims department this company has been a joy to work with all these years. We’ve been tempted many times to look at direct to consumer insurance companies, but always end up staying with State farm. They have been a proven winner for us and their customer service is five star. We hold policies for personal car insurance, Property insurance, and I ensure my business with them as well. You would be wise to compare but always look at the big picture. They provide top-notch service 24 seven year around."
We responded:
"Thanks Dale we appreciate your comments and the 5 Stars! Your comments are spot on and what we work very hard to accomplish for all of our clients. Service first!"
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Charlie Cox

October 22, 2025

5  out of  5
rating by Charlie Cox
"Cary is extremely knowledgeable and very responsive with any questions about insurance. I would highly recommend working with him whether it's for personal, business or any type of insurance coverage."
We responded:
"Thanks for the 5 Stars Charlie! I appreciate the opportunity to be in your service."
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Yovanny Blanco

October 13, 2025

5  out of  5
rating by Yovanny Blanco
"No la cambio por otra aseguransa muy buenos y muy confiable felicidades"
We responded:
"Yovanny, appreciate the 5 Stars! Thanks for being our client."
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Dave Delgado

October 9, 2025

5  out of  5
rating by Dave Delgado
"I have been a customer for over 30 years and we are very satisfied with responsiveness and ease with claims. Cary's staff is extremely helpful and available."
We responded:
"Dave thanks so very much for the 5 Stars, you are appreciated very much. At our office claims come first and all 10 of us at the agency work hard to help all in their time of need."
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Donald Knox

October 9, 2025

5  out of  5
rating by Donald Knox
"Nora filed my claim with the body shop very expediently. . She is a professional, knowledgeable, and personable agent. I would highly recommend her, and greatly appreciated how pleasantly she handled the entire transaction. State Farm is fortunate to have her as an employee"
We responded:
"Thanks for the 5 Stars Donald. Nora and our entire team work very hard to help everyone thru the maze that is insurance sometimes! Claims always come first in our office. "
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David Thorson

October 8, 2025

5  out of  5
rating by David Thorson
"Honest, supportive, proactive advice. Represents me and my advocate with State Farm"
We responded:
"Thanks Doctor Dave! Appreciate the 5 Stars!"
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Chuck s

October 2, 2025

5  out of  5
rating by Chuck s
"Cary Charlson has done everything and more to help us when things go wrong. From storm damage to a car accident that wasn't my fault. We have been with Cary Charlson more than 25 years and wouldn't go anywhere else."
We responded:
"Chuck you are appreciated! Thanks for the 5 Stars!"
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Joy Powell

September 12, 2025

5  out of  5
rating by Joy Powell
"I have been with Cary Charlson insurance since 1997, and he and his crew have been topnotch. They have helped me insure two houses and multiple vehicles, and as recently as today Cary has provided great advice. He will ook out for you. I highly recommend Cary and crew for all your insurance needs."
We responded:
"Joy, thank you so much for the 5 Stars! Sally has 20 plus years of experience and she is loves helping people as we all do here at the Charlson Agency. "
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Timothy Strand

August 27, 2025

5  out of  5
rating by Timothy Strand
"The staff is very professional and well versed in the insurance market, especially Nora‼️‼️🥰👍👍"
We responded:
"Tim thanks for the 5 Stars! Sue has been with our Agency since 1981. Thats coming up on 42 years of experience. Our office has a total of 186 years of State Farm experience!"
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abby brogden

August 9, 2025

5  out of  5
rating by abby brogden
"We recently decided to switch to State Farm from decades with another insurer. We know about this agency as it does the insurance for our building and thought we’d give them a call. We spoke with Nora Rahe and felt a click with her. She put together a wonderful program for us and spoke very intelligently. We switched and are very happy we did. Nora is doing a great job for us and we can recommend her very highly."
We responded:
"Abby, thanks so much for the accolades on Nora! Nora is just one of our 10 team members and they all do a great job. Here's to looking forward to decades of helping your family!"
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Nick Matko

August 6, 2025

5  out of  5
rating by Nick Matko
"I enjoyed working with this team and specifically with Jeryl-lyn on a mutual client's homeowner's insurance. She was pleasant to work with and responsive throughout the process. Thank you!"
We responded:
"Nick, thanks for the 5 Stars!"
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Michael Wirig

July 16, 2025

5  out of  5
rating by Michael Wirig
"Nora was great to deal with and explained everything in detail. Very pleased to be working with her."
We responded:
"Michael we appreciate your business and will strive daily to keep our clients informed in this everchanging Insurance market. Our team which is led by Nora is the best of the best!"
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Matt Fee

July 14, 2025

5  out of  5
rating by Matt Fee
"Fantastic agency we have used for 18 years!"
We responded:
"Thanks Matt for the 5 Star rating. We appreciate your business and always strive to be the best we can be as an Agency and Insurance Company!"
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Sherri Du Mond

June 27, 2025

5  out of  5
rating by Sherri Du Mond
"Cary and his team are great to work with - responsive and professional!"
We responded:
"Thanks Sherri we appreciate you and thanks for the 5 Stars! No call goes unreturned and no email un-responded to, each and every day! "
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Paul Mulqueen

June 27, 2025

5  out of  5
rating by Paul Mulqueen
"Cary continues to give back to the community by supporting cutting edge medical R&D. Angel investors like Cary are why the USA provides the most advanced healthcare in the world. His willingness to take a risk, for the benefit of future generations, speaks to who he is."
We responded:
"Thanks Paul I appreciate the 5 Stars and wish you great success!"
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Amy Lloyd

June 19, 2025

5  out of  5
rating by Amy Lloyd
"Cary is such a gem to work with! He listened to all of my insurance needs and help me create policies that helped reduce all our worries!!! He is definitely is your one stop shop. Thank you Cary😇"
We responded:
"Amy, thanks for the 5 Stars!"
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sherrie abrahamson

June 10, 2025

5  out of  5
rating by sherrie abrahamson
"Great help in setting me up in all the apps CAll Nora"
We responded:
"Thanks Sherrie we appreciate the 5 Stars!"
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Mari Lowry

June 2, 2025

5  out of  5
rating by Mari Lowry
"Cary is always so helpful, and quick to respond to any questions or concerns I have. I am happy to know I can always count on him and his staff!"
We responded:
"Thanks for the 5 Stars Mari! Our goal is no call or email goes Un responded to each and every day!"
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Kitty Bonniger

May 12, 2025

5  out of  5
rating by Kitty Bonniger
"Nora Excellent Peesonal Helpful! Highly recommend best of service."
We responded:
"Everyone loves our staff/team of 9 as we try everyday to help people manage the risks of everyday life and to recover from the unexpected. We very much appreciate your 5 stars as this kind of review is what drives us to be better with a smile!"
Profile photo of David Her

David Her

May 7, 2025

5  out of  5
rating by David Her
"I had a great experience with James Smith. He was fast and addressed all our concerns and needs. I recommend him!"
We responded:
"David thank you so much for the 5 stars, we appreciate your comments."
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Paul Gentilini

April 23, 2025

5  out of  5
rating by Paul Gentilini
"Cary and his agency have been leaders in the industry for decades. Insurance is all about trust and delivering, and that's what you can count on Cary and his team delivering every time."
We responded:
"Thanks Paul, this means a ton to me knowing the 5 stars came from one of the best!"
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Karen

April 21, 2025

5  out of  5
rating by Karen
"Cary and the team are knowledgeable, and always provide great up-to-date information."
We responded:
"We appreciate the 5 Stars Karen!"